Quality service is an increasingly important factor for customers and it often determines the long term success and failure of a business. Who would not prefer to be served by a smiling waiter, give their money to a happy and polite cashier or buy clothes from a helpful and informative shop assistant. Furthermore, do you know if your staff are selling products to underage individuals?
At U.K.P.I. we pride ourselves on two specific points
The quality and level of the information we provide
Our ability to adapt and customise a mystery shopping programme to precisely meet the needs of our client
U.K.P.I. are extremely proficient in mystery shopping and enjoy successful working relationships with relatively small specialist retail outlets to major high street names. Our clients are protected by our Service Charter ensuring total satisfaction with every aspect of the service we provide.
Quality researchers
As the value of a mystery shopping assignment is only as good as the quality of the reporting, U.K.P.I. place great emphasis on the skills of our operatives. We have operatives from all walks of life. From teenagers to pensioners. You will always know how YOUR customers are treated.
Quality Reports
Reporting style is also a critical aspect of any programme. U.K.P.I. are able to offer a wide variety of reporting formats starting at a basic tick box review to a more comprehensive text based account of the sales procedure complimented by an in-depth statistical analysis.
Flexibility
U.K.P.I. will work with you, our client to ensure that you receive the type of service and level of report that you desire. We will tell you exactly how YOUR customers are treated in your establishments.
Call us now on 0800 043 1754 to discuss your requirements.
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