Last updated: June 2026
UK Private Investigators (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information lawfully, fairly and transparently. This policy explains what we collect, why we collect it, how we use it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
UK Private Investigators is the data controller responsible for your personal information. We are registered with the Information Commissioner’s Office (ICO) for the lawful processing of personal data.
- Address: Kemp House, 124 City Road, London EC1V 2NX
- Telephone: 0800 043 1754
- Email: globalpi@ukprivateinvestigators.com
Information we collect
We collect personal information that you give us directly and technical information that is gathered automatically when you use our website.
Information you give us
- Your name, email address and telephone number.
- The details of your enquiry or instruction, including any information you choose to share about your situation.
- Correspondence you send to us by email, telephone or web form.
Information collected automatically
- Your IP address, browser type, device type and operating system.
- Pages you view, links you click and the time and date of your visit.
- Referral source, such as the search engine or website that brought you to us.
Cookies and analytics
Our website uses cookies and similar technologies. Non-essential cookies, including analytics and tracking cookies, are only set after you give consent through our cookie banner. You can change or withdraw your consent at any time. For full details of the cookies we use, please read our Cookie Policy.
Google Tag Manager
We use Google Tag Manager to manage the measurement tags on our website. Google Tag Manager itself does not collect personal information; it is a container that loads other tags, such as Google Analytics, only after you have given consent. Google Tag Manager is provided by Google Ireland Limited.
Google Analytics 4
We use Google Analytics 4 (GA4) to understand how visitors find and use our website so that we can improve it. GA4 sets cookies and processes information such as your approximate location (derived from your IP address, which Google truncates), the pages you visit, the actions you take and your device details. We have enabled IP anonymisation, and we do not use GA4 to identify you personally. The information is processed by Google to produce aggregated reports about website activity. GA4 is provided by Google Ireland Limited. You can read about Google’s practices in the Google Privacy Policy, and you can opt out across all sites using the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with our website through metrics such as heatmaps and session replays. Clarity captures information about your interactions, including mouse movements, clicks, scrolling and pages visited, along with device and browser details. This helps us identify usability issues and improve the website. Clarity masks sensitive content by default, and we do not use it to identify you personally. Microsoft Clarity is provided by Microsoft Corporation. For more information, please read the Microsoft Privacy Statement.
How we use your information
We use your personal information to:
- Respond to your enquiry and provide the services you request.
- Communicate with you about your case and our work.
- Carry out our investigation services lawfully and to the standard required.
- Keep records for accounting, legal and regulatory purposes.
- Maintain the security of our website and prevent fraud and misuse.
- Measure and improve the performance of our website.
Our lawful bases for processing
Under the UK GDPR, we rely on the following lawful bases:
- Consent: for setting non-essential analytics and tracking cookies, and where you ask us to contact you.
- Contract: to take steps at your request before entering into a contract and to deliver the services we agree.
- Legitimate interests: to run and secure our business and website, provided your rights do not override those interests.
- Legal obligation: to comply with our legal and regulatory duties.
Who we share your information with
We do not sell your personal information. We share it only where necessary, with:
- Service providers who help us operate our website and analytics, including Google and Microsoft as described above.
- Professional advisers, such as solicitors and accountants, where required.
- Law enforcement, courts or regulators where we are legally required to do so.
International transfers
Some of our service providers, including Google and Microsoft, may process information outside the United Kingdom. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses, so that your information remains protected.
How long we keep your information
We keep your personal information only for as long as necessary for the purposes set out in this policy. Enquiry and case records are retained for the period required by our professional, legal and regulatory obligations, after which they are securely deleted or anonymised. Analytics information is retained in line with the settings of each provider.
How we protect your information
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. These include encrypted communications, access controls and secure storage. All enquiries are handled by our in-house team.
Your rights
Under the UK GDPR you have the right to:
- Be informed about how we use your personal information.
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request erasure of your personal information in certain circumstances.
- Restrict or object to our processing of your information.
- Request the transfer of your information (data portability).
- Withdraw your consent at any time where we rely on consent.
To exercise any of these rights, please contact us using the details above. We will respond within one month.
Complaints
If you have a concern about how we handle your personal information, please contact us first so that we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The date at the top of this page shows when it was last revised. Please check back periodically.
Contact us
If you have any questions about this policy or your personal information, please contact us by email at globalpi@ukprivateinvestigators.com or by telephone on 0800 043 1754.