Start date (all services except tracing): UK Private Investigators shall commence the provision of the services at a time agreed by both parties (General services). Trace instructions are exempt from this clause and carry their own terms as per the trace instruction form
Completion date: UK Private Investigators shall complete/cease to provide the services either when the objective of the services has been achieved or when UK Private Investigators deems fit.
UK Private Investigators will not be held responsible for loss of the subject of any surveillance operation, due to weather, traffic or other uncontrolled conditions.
UK Private Investigators will endeavour to provide all of its services within the shortest amount of time possible. On some occasions, a trace may take slightly longer than the quoted time. If this occurs, the client is still bound by the terms and as such, our fee is still payable.
Under certain circumstances, will offer you the option of having daily surveillance updates. On these occasions, we or our agents may not provide full written reports. We will advise you of this upon receipt of your instructions or as soon as it is operationally possible.
On some occasions, it may not be possible to provide photographic evidence during a surveillance. This will mainly be due to close quarter surveillance. However, we will where possible, endeavour to utilise covert body worn equipment in these circumstances. However, this cannot be guaranteed and you will be notified of such as soon as is operationally possible. Should a subject of a surveillance be lost at any stage during a surveillance operation, UK Private Investigators reserve the right NOT to issue any refunds in part or in full.
A background check and or asset check is not an exact science and as such, we cannot guarantee to be able to provide details relating to every element in the fee quote as provided to the client. Due to the nature of these cases, we do not know the exact level of information that can be obtained until we initiate the case. As such, should every element not be available, we do not offer refunds in part or in full. If a client requests an Enhanced Background Check, they are aware that any additional elements offered are done so on a “gratis” basis and as such, do NOT form part of any agreement between the client and UK Private Investigators. Furthermore, we use the data supplied by the client when conducting ALL investigations, background checks or otherwise, as such, should the client provide false or wholly inaccurate data from the outset or withhold critical information, we will not be held responsible for the content of any reports provided by us. It is the clients responsibility to provide accurate information concerning the subject of any investigation. The Client should also note that Background Checks are based on available intel and discreet enquiries where possible. If elements are not available, they will not be included in our report.
The timescales quoted for background checks should be taken as a guide only as some cases may require more time. We cannot guarantee to complete a background check in the time quoted but will always do our very best to meet these timescales. Should the client withhold any information they should note that this can affect the accuracy of the report and the details contained therein. Furthermore, should the client provide inaccurate, incomplete or unverifiable information, we cannot issue a refund of the fee, in full or in part.
In the event that a retrace is refused and refund requested, we reserve the right to charge an administration charge of £ 25.00. This charge will apply unless agreed otherwise. In order to invoke the terms as detailed here, if a client considers a trace result to be inaccurate, they MUST provide us with VERIFIABLE evidence to support their claim that the traced address is incorrect.
Should the client incur costs as a result of travel, Court fees or other costs in respect of a trace result or other service provided by UK Private Investigators, by instructing UK Private Investigators, the client agrees that UK Private Investigators will NOT be held responsible for these costs under ANY circumstances.
If, for ANY reason, UK Private Investigators are unable to deliver any service within the quoted or agreed timescales, UK Private Investigators cannot be held responsible for any additional costs incurred by the client. By instructing UK Private Investigators, the client is agreeing that, shoudk the client incur any costs once the case has been reported, UK Private Investigators are not hel responsible for said costs, whether they be travel expenses, court fees or other. Furthermore, should the client instruct an alternative agency due to any delays on the part of UK Private Investigators, UK Private Investigators will NOT be held responsible for ANY additional costs or expenses incurred by the client.
All person trace reports will contain the following:
CURRENT address of the individual, names of anyone else at the address, a mobile and landline number where available.
In addition to the above, we will also provide, where available, employment details, businesses owned and date of birth, if not already provided. These additional items are FREE of charge. Please note that we CANNOT guarantee to provide the additional (where available) details and these do not form any part of our contract with you.
Should a client provide inaccurate or unverified information within their trace instructions that result in a negative trace, we will not offer any refund of fees paid.
We will not discuss ANY details of a trace report until payment has been received IN FULL. We have a thirty day retrace or refund guarantee in place and as such, do not provide "proof" of a trace, in any form until the report is submitted, after being in receipt of the full fee as agreed, prior to us taking a clients case.
If, for any reason, a client claims that an address trace is incorrect, they MUST contact us IN WRITING with verifiable evdence of their claim. This must be within THIRTY DAYS of the date of completion. Any claims made outside of the thirty day period will be deemed invalid and will not be covered by the thirty day refund or retrace guarantee.
If a telephone number, mobiel or landline is provided as part of an address trace or as a stand alone service, we do not and can not guarantee that the number will be live when you call it. However, it woudl have been checked as live at the time of completion. We wil not be held acccountable if the number is no longer live when you call.