Ordinarily we will accept payment of Charges by credit card, debit card, charge card, cheque, direct debit, bank deposit and electronic transfer, but we reserve the right to refuse any payment method if we have reasonable cause to believe such payment may be dishonoured.
The customer may not withhold payment of any invoice or other amount due to UK Private Investigators by reason of any right of set-off or counterclaim which the customer may have or allege to have for any reason whatsoever. All payments, unless otherwise agreed, are due within 7 (seven) days of UK Private Investigators advising the client that the case has been completed. We will not discuss the contents of our reports in any detail until the fee due has been paid in full.
You agree to pay all fees and charges (and applicable taxes) incurred which relate to the provision and/or use of the services, in accordance with the rates and Terms and Conditions established from time to time by UK Private Investigators. Any and all amounts payable for services shall be payable in advance and UK Private Investigators shall not be required to refund to you, in whole or in part, any amounts paid or prepaid for use of any Services, unless otherwise agreed.
Unless you notify UK Private Investigators in writing of any discrepancies or unauthorised charges within sixty (60) days after they first appear on your credit card statement, PayPal statement or carrier bill, they will be deemed accepted by you for all purposes, including resolution of enquiries made by your card issuer. You release UK Private Investigators from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to UK Private Investigators within sixty (60) days of its first appearance on an invoice, credit card statement or carrier bill.
ALL fees are to paid WITHIN SEVEN days of the date of invoice, unless agreed otherwise PRIOR to us taking the case. Furthermore, ALL fees are payable BEFORE we send the report – this is mandatory and is non-negotiable, unless agreed by prior arrangement.
Any fees not paid within the agreed time will attract further charges payable from the fee due date as below:
To trace or confirm a clients address prior to proceedings: £ 450.00.
Cost per email/letter to pursue the debt: £ 60.00
ALL legal costs at the prescribed amount.
Bailiff and High Court Enforcement Officer visits will be charged at their prescribed rate per visit
Any other costs incurred by UK Private Investigators in pursuit of the overdue fee will also be charged.
** Should the client be based outside of The UK, additional charges such as Lawyer fees and ALL disbursements will be levied against the client. WE HAVE FULL INTERNATIONAL CAPABILITY.
All costs will be due in Pounds Sterling.
If a payment is stopped or cancelled once we have started your case or sent the report, we will, without ANY notice, issue Court Proceedings for recovery of the debt and all associated costs as above.
UK Private Investigators do not offer refunds unless agreed at the outset of any investigative work undertaken by UK Private Investigators. If a trace provided by UK Private Investigators proves to be inaccurate within 30 (thirty) days of us notifying you, the client, of the trace being completed, we will reserve the right to either provide a FULL refund or initiate a retrace until such time that ALL avenues have been exhausted, without further charge being made by UK Private Investigators. Should a client obtain the required address from a third party within the 30 days or thereafter, we reserve the right not to issue a refund of the trace fee. Furthermore, we will not be responsible, under ANY circumstances, for expenses incurred should a client travel to a traced address, use an alternative company for the same case or case involving the same subject of enquiry or instruct Bailiff/High Court Enforcement Officers.
Once a surveillance case is confirmed as booked by UK Private Investigators, as we have to pre-book and pay the operatives that are assigned to the clients case, cancellations cannot be accepted under any circumstances. Should a cancellation be received once the assignments has been confirmed or commenced, all outstanding fees and balances will be liable for payment by the client. Should more than one session be booked and all sessions not taken within three weeks of the booking, all outstanding balances will become due for payment immediately. ALL sessions must be confirmed within SEVEN DAYS of the initial session being tasked. ALL communication in this regard MUST be in writing so we can maintain file continuity.
All traces are based on a “Deceased or Alive” service. Should the traced person be deceased, we will, where possible, provide any evidence of such. On some occasions, evidence is not made available to us, in which case, you will be refereed to the relevant Register Office.
If a client withholds and relevant case detail or information when instructing us, which later becomes available. We reserve the right to cancel any and all agreement/s between us and the client. Furthermore, any payments made will not be refunded.
If at any stage after we have been instructed to conduct a trace, the client instructs another agency for the same trace or cancels the trace instruction, as we incur costs as soon as we start a trace, we reserve the right to charge a cancellation fee of £ 95.00. As we take all person trace cases on a no success, no fee basis and incur costs as soon as we initiate a trace instruction, should a client insist on cancelling a trace once instructed, we reserve the right to charge a fee of £ 95.00.
All fees are payable in full, before we will send the client any details relating to the report, reports or part thereof. This stands unless prior arrangement is are between client and UK Private Investigators.
Some fees may be payable in full, in advance. We will notify you of this upon acceptance of your instructions.
UK Private Investigators will provide at least three forms of payment to the client. These will include Visa/Mastercard, Bank payment and cheques in Pounds Sterling. Should any of these forms not work for the client, it is the clients responsibility to ensure that the fee is paid by any of the alternative methods, UK Private Investigators do not accept any responsibility for failed payments of any type.