Frequently Asked Questions
Saving you time by listing our most common frequently asked questions in relation to our services.
Talk to Us [FREE PHONE]: 0800 043 1754
Will my case be confidential?
Yes. Our business is based on confidentiality and you can expect 100% confidentiality from the initial enquiry right through to the conclusion of our investigation.
How long does it take to trace a person?
We can generally trace anyone, anywhere in The World within 24 hours.
What if you trace the wrong person?
We provide a thirty day refund or retrace guarantee.
How much do your services costs?
Each case is very different but our cost are extremely competitive and most are provided on a fixed fee basis.
I need to trace someone what information will the investigator need?
We need as much information as possible although we are very often successful where only vague and historic information has been available.
Will the person find out they are under investigation?
We use techniques that allow us to remain covert at all times.
What areas do you cover?
We operate a full national and International service.
How can I pay?
We accept payment by cheque, credit card and bank payment.
Why should I choose your company over one of your competitors?
This is a very good question. We pride ourselves on working with thousands of clients over the past 21 years, from all different backgrounds. Many have been very high profile individuals and companies from across The World. Furthermore, unlike many other agencies you may come across, we have a FULLY verifiable history and GENUINE testimonials.
What if I have a query on a case that you have previously dealt with for me?
We are only human and sometimes, despite our greatest efforts, we might get things wrong – after all, sadly, not all investigations are an exact science. If you have a query on a past case, we do need this to be in writing, so we have a copy on your file. You can either send the query to us at our office address which can be found on our contact page or by email to firstname.lastname@example.org. All queries are dealt with within 7 days unless otherwise notified. Please ensure that you contact us directly.
How do I know you are a legitimate Company?
We have been trading since 1997. We have also been registered with The ICO (Information Commissioners Office) , a UK Government organisation, since 2005. You can check our registration at https://ico.org.uk/ by searching the registration number of Z8979664.